How to make a deposit
Log in
Sign in to your account. Problems? See the login guide.
Open the cashier
Select Deposit from the account menu or the balance in the header.
Select a payment method
Choose one of the methods listed. Only methods available to your account appear.
Enter the amount
Stay within the minimum and maximum shown for that method.
Follow the payment instructions
Depending on the method, you may confirm on your phone, approve in your banking or mobile money app, or follow on-screen steps.
Confirm the transaction
Complete the confirmation on the payment side. The deposit isn't finished until you do.
Check your balance
The balance updates once the payment is confirmed. The transaction appears in your history either way.
Bonuses on deposit
Some promotions are linked to a deposit and have to be selected before you pay, or need a minimum amount. Check the offer on the bonus page first. A bonus usually can't be added to a deposit after it has gone through.
Deposit statuses
Your transaction history shows the status of every deposit. The labels may differ slightly in your account.
| Status | What it means | What to do |
|---|---|---|
| Pending | The payment has started but isn't confirmed yet. | Finish any confirmation step with your payment provider, then wait a few minutes. |
| Completed | The funds are in your balance. | Nothing. You're ready to bet. |
| Failed / declined | The payment didn't go through. | Check your provider balance and limits, then try again or choose another method. |
| Cancelled | The payment was stopped before completion. | Start a new deposit if you still want to pay. |
When a deposit doesn't arrive
Money left my account but my balance didn't change
Check the status in your transaction history. If it shows pending, wait and make sure you completed the confirmation. If it still hasn't arrived, contact support with the details below.
The deposit was declined
Common causes are insufficient funds with the provider, a limit on your payment account, or a name mismatch. Fix the cause or try another method.
I entered the wrong amount
If it's still pending, it may be possible to cancel it. Otherwise, the funds arrive as entered.
The method isn't listed
It isn't available for your account at the moment. Choose another or check back later.
What to send support about a missing deposit
Sending these in your first message to Melbet support saves a back-and-forth:
- The amount and the date and time of the payment.
- The payment method you used.
- The transaction or reference number from your payment provider.
- A screenshot of the payment confirmation, if you have one.
Frequently asked questions
How do I deposit on Melbet?
Log in, open the cashier, choose a payment method, enter the amount, follow the payment instructions and confirm.
Why is my deposit pending?
It's waiting for confirmation from the payment provider. Make sure you completed any confirmation step, then allow a few minutes.
What is the minimum deposit?
The minimum is shown for each method in the cashier.
My deposit failed. Was I charged?
A failed deposit shouldn't be taken from your provider account. If it was, contact support with the transaction reference.